Terms of Service

1. Agreement to Terms

By accessing or using the website at thelookhairsalonla.com (the “Site”), booking an appointment, or using any services provided by The Look Hair Salon (“The Look,” “we,” “us,” or “our”), you agree to be bound by these Terms of Service. If you do not agree, please do not use the Site.

2. Appointments and Bookings

Appointments booked online are held for you based on the stylist's availability. By booking you agree to:

• Provide accurate contact information (name, email, phone).
• Arrive on time. Late arrivals of more than 15 minutes may be shortened or forfeited at our discretion.
• Notify us at least 24 hours in advance for cancellations or reschedules.
• Understand that pricing shown is a starting estimate; final pricing depends on hair length, density, and service complexity and will be confirmed before your appointment begins.

3. Cancellation and No-Show Policy

We understand plans change. Cancellations with at least 24 hours' notice are free of charge. Repeated late cancellations or no-shows may result in a requirement to pre-pay a deposit for future bookings or, in extreme cases, declining further bookings.

4. Service Results and Consultations

Hair services (especially color, bleach, chemical treatments, and extensions) involve variability based on hair history, condition, and individual response. We always recommend an in-person consultation for color or chemical services. Results cannot be guaranteed when information about prior color, box dye, henna, or chemical treatments is withheld. Redos or corrections at no charge are available within 7 days at our discretion when the service does not match what was agreed upon during consultation.

5. Payment

Payment is due at the time of service. We accept cash and all major credit and debit cards. Gratuity is appreciated and can be added to your tab. If a deposit is required (for large color services, extensions, or in cases of prior late cancellations), you will be informed before the appointment is confirmed.

6. Gift Cards and Promotions

Gift cards are non-refundable, non-transferable, and have no cash value. Promotional discounts cannot be combined unless explicitly stated. Promo codes may have expiration dates and usage limits as noted at the time of issue.

7. Conduct

We reserve the right to refuse service to anyone behaving in a disrespectful, discriminatory, or unsafe manner toward our stylists, staff, or other clients.

8. Website Use

You agree not to use the Site to: (a) attempt to gain unauthorized access to any portion of the Site or its backend systems; (b) disrupt or interfere with the operation of the Site; (c) submit false appointment information or impersonate another person; (d) scrape, harvest, or otherwise collect information about other users; or (e) use the Site for any unlawful purpose. We may suspend or block access at our discretion.

9. Intellectual Property

All content on the Site — including text, logos, photographs of our team and salon, stylist bios, and design — is the property of The Look Hair Salon or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written permission.

10. Photos Taken at the Salon

We may take before/after photos during appointments for internal records. These are not shared publicly without your explicit consent. You can ask your stylist to delete any photo at any time.

11. Limitation of Liability

To the maximum extent permitted by law, The Look Hair Salon, its owners, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or our services. Our total liability for any claim related to a service shall not exceed the amount you paid for that service.

12. Disclaimers

The Site is provided “as is” without warranties of any kind. Appointment times, availability, and pricing may change. We make reasonable efforts to keep the Site accurate but do not warrant that it is error-free or uninterrupted.

13. Changes to These Terms

We may update these Terms from time to time. The “Last updated” date above will reflect the most recent version. Continued use of the Site or our services after a change constitutes acceptance of the revised Terms.

14. Governing Law

These Terms are governed by the laws of the State of California without regard to its conflict of law rules. Any disputes will be resolved in the state or federal courts located in Los Angeles County, California.

15. Contact Us

Questions about these Terms? Reach out: